Creator Studio – The Creator Alliance Pty Ltd
Suite 302, 13/15 Wentworth Ave, Sydney NSW 2000
Email: admin@creatoralliancegroup.com

Introduction

This Refund Policy outlines the circumstances under which Creator Studio (an AI-powered content platform) will or will not provide refunds for purchases made on our Service. We aim to be transparent about our general no-refund policy while also complying with Australian Consumer Law and other applicable international consumer protection regulations. We likewise adhere to industry best practices (even payment providers encourage flexible refunds in reasonable cases ) to ensure fairness and compliance. Please read this policy carefully, as it forms part of the legal terms governing your use of Creator Studio (along with our Terms of Service and other policies).

Definitions

For clarity, here are key definitions related to this document.

• Subscription means a paid plan that grants ongoing access to Service features for a stated term.

• Tokens means virtual currency sold for use within the Service, not redeemable for cash. Token Licence means the permission to use Tokens in the Service.

• In-App Purchase means any purchase made inside the Service, including model packs or features.

• All Sales Final means purchases are not refundable except where required by law or stated otherwise in this Policy.

• Australian Consumer Law means the consumer guarantees and remedies under the Competition and Consumer Act 2010 (Cth). Major Failure has the meaning given by that law.

• Unauthorised Transaction means a payment made without the legitimate account holder’s permission.

• Chargeback means a reversal requested through a payment provider.

All Sales Final (No Refunds)

All purchases on Creator Studio are final and non-refundable (except as set out in this policy or required by law). This includes subscription fees, virtual Tokens, model or content pack purchases, or any other payments on our platform. Once a purchase is completed, we do not offer refunds or credits for change of mind, unused time, or unused virtual items. By using Creator Studio and making a purchase, you acknowledge that refunds or credits are available only as described in this policy (or as required by applicable law).

• Subscriptions: If you subscribe to Creator Studio (e.g., a monthly or annual plan), the subscription fee is charged upfront and is non-refundable. If you decide to cancel your subscription, the cancellation will stop the next billing cycle, but no pro-rated refund will be provided for the remaining period of your current subscription, except where required by law.

• Tokens and Virtual Items: All sales of Tokens (our in-app virtual currency) and any other one-time purchases (such as content packs or model unlocks) are non-refundable. Tokens have no value outside Creator Studio and cannot be exchanged for cash. Purchasing Tokens gives you a license to use them within the Service, and that license is non-refundable and non-transferable. Unused Tokens in your account remain available for your use as long as your account is active, but they are not redeemable for money and generally will not be refunded if unused.

• In-App Purchases and Add-Ons: Any other in-app purchases, such as premium features, model packs, or extensions, are also final sale and not eligible for refunds once delivered to your account.

We maintain a general no-refund policy to ensure fairness and clarity for all users. Digital content and subscriptions are delivered immediately, and the value is consumed upon delivery (for example, subscribing grants instant access to content, and Tokens can be spent right away). Therefore, we cannot repossess or “return” the value you received. Please ensure you review your purchase choices carefully before completing a transaction.

Legal Exceptions and Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict any rights you have under consumer protection laws. Under the Australian Consumer Law (ACL) and equivalent laws in other jurisdictions, consumers are entitled to certain remedies (including refunds or replacements) if goods or services are not provided as promised, are defective, or fail to meet statutory guarantees. This policy operates to the fullest extent permitted by law, and we will honour any legal obligations to provide refunds or remedies in such cases. (Under Australian law, for example, businesses cannot enforce a policy that misleads consumers into thinking they have no refund rights when legal guarantees apply .)

For example, under Australian Consumer Law (which is part of the Competition and Consumer Act 2010 (Cth)), our services come with guarantees that cannot be excluded. If there is a major failure with the service (e.g. the service is not delivered at all, or it is not of acceptable quality such that a reasonable consumer would not have acquired it), you are entitled to a refund or other remedy as defined by law. For minor issues, we are entitled to attempt to fix the problem. Similarly, many jurisdictions have laws ensuring consumers cannot be denied a refund or remedy for faulty services or misdescribed products (for example, Australian law forbids any policy implying “no refunds under any circumstances” ).

If you believe you have a right to a refund under applicable law because the Service did not meet legal standards or our promises, please contact us (see How to Request a Refund below). We will assess your request in line with relevant consumer protection laws. We may require reasonable proof of the problem (for instance, evidence of a serious outage or a technical fault that made the service unusable).

International Variations: If you are outside Australia, local consumer laws may provide additional rights. For instance, customers in the European Union (and in some cases the United Kingdom) may have the right to withdraw from certain digital purchases within 14 days of purchase (a “cooling-off period”), unless you have begun using the service or explicitly waived that right by agreeing to immediate delivery of digital content . Creator Studio will comply with any such applicable laws. If you are entitled to cancel a purchase under local law, we will provide the required refund upon valid and timely cancellation. Please note that these rights vary by country, and our general no-refund policy will apply except to the extent that your local laws mandate a refund.

When Will Creator Studio Issue a Refund?

Outside of the legal requirements mentioned above, Creator Studio will only issue refunds in very limited circumstances, typically where we are legally required to do so or in certain cases at our sole discretion:

• Platform Errors or Service Failures: If a significant technical issue on our end (such as a server error or bug in the app) prevented you from accessing the service or using content you paid for, you should contact our support team. While we do not guarantee refunds in these cases, we may, at our discretion, offer a remedy. Remedies might include extension of your subscription, replacement Tokens, or in rare cases, a partial refund – especially if the problem is severe and was caused by our failure.

• Unauthorised Transactions: If you notice an unauthorised or mistaken charge (for example, fraud on your payment method leading to a purchase on your account), notify us immediately. We may guide you to our payment processor or advise you to contact your bank for resolution. Unauthorised transaction claims will be investigated, and if verified, we will work with you (and law enforcement if necessary) to reverse or refund charges that were not legitimately made by you. However, if we have reason to believe that a refund claim is fraudulent or an attempt to abuse our policy (for example, falsely claiming a legitimate purchase was unauthorised), we reserve the right to deny the request and may take action on your account.

• Service Changes or Discontinuation: If we make a material change to the Service that directly affects paid content you have purchased (for example, if we remove a model or content pack that you paid for, or if we discontinue the entire Service), we will inform you in advance. In such cases, we may provide a proportionate refund or credit as a courtesy. For instance, if we discontinue the service entirely, we might offer a pro-rated refund for any unused portion of your subscription or unused Tokens at that time. These situations are handled on a case-by-case basis, and any refunds provided in these scenarios are at our discretion unless otherwise required by law.

Outside of the scenarios above or a legal mandate, we generally do not provide refunds. Minor technical issues, dissatisfaction with content, or simply not using the service for a period of time do not qualify for a refund. We strive to keep our platform stable and enjoyable, but the responsibility remains on you to manage your subscription and purchases according to your needs.

How to Request a Refund

If you believe you are entitled to a refund under this policy or applicable law, you should take the following steps:

1. Contact Support: Reach out to our customer support team at [support email or through the app’s support feature]. Provide details about your purchase (such as the date, amount, and what was purchased) and explain the issue. If it’s a technical problem, describe the problem in detail (and include any error messages or screenshots if possible).

2. Timeframe: It’s best to contact us as soon as you identify a problem. For certain consumer rights (like the EU cooling-off period or credit card chargeback windows), there are specific time limits. Prompt notification helps us verify the situation and process any eligible refund more efficiently.

3. Assessment: Our team will review your request. We may ask for additional information or evidence (for example, proof of the issue). We will determine if a refund is warranted based on this Refund Policy, our Terms of Service, and any applicable legal requirements or platform guidelines.

4. Outcome: We will inform you of the outcome of your request. If approved, refunds will typically be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider. If the refund is denied, we will provide the reason for the decision. If a partial remedy is offered (such as bonus Tokens or an extended subscription), we will explain the terms of that offer.

Remember, initiating a chargeback or dispute with your bank without contacting us first might complicate the refund process. We encourage you to work with us directly to resolve any issues. (Note that we will still cooperate with any formal dispute resolution process through our payment providers if it comes to that.)

FAQ (Refunds)

Q: Can I get a refund if I cancel my subscription early or forget to cancel?

A: No, subscription fees are generally non-refundable once paid. If you cancel your subscription, you will continue to have access for the remainder of the paid term, but we will not issue a refund for the unused time except where required by law. Please mark your renewal dates and manage your subscription to avoid unwanted charges. In exceptional cases (e.g., a serious platform-wide issue that affects all users), we might issue credits or extensions, but this is at our discretion.

Q: What if I bought Tokens but didn’t use them? Can I get my money back for unused Tokens?

A: No, token purchases are final. Unused Tokens remain in your account for future use as long as your account is active, but they are not refundable or redeemable for cash. The only exception would be if a law requires us to provide a refund or if we terminate the service (in which case we might offer refunds or conversions for leftover Tokens, as noted above). We urge users to purchase Tokens in quantities they expect to use.

Q: The service isn’t what I expected or I’m not satisfied with the content. Do I get a refund?

A: We do not offer refunds for dissatisfaction or change of mind. Creator Studio provides tools for generating fictional content, and results can vary. We encourage you to start with a smaller subscription period or token purchase to ensure the service meets your expectations before making larger purchases. If you encounter a serious unexpected issue (for example, content fails to generate at all due to a system fault), contact support – we will try to help, but a refund will only be given if required by law or if we choose to as a courtesy in extraordinary circumstances.

Q: How do I know if I qualify for a refund under consumer law?

A: Generally, consumer laws like the Australian Consumer Law entitle you to a remedy if the service is not delivered as promised or has a serious flaw. For digital services, a “major failure” might mean the service was unavailable for a prolonged period, or it was so defective that it’s unfit for its normal purpose. If you think this applies, let us know. We assess each case individually and will consider our legal obligations. If the law says you’re entitled to a refund or other remedy, we will provide that. If not, our standard no-refund policy (that sales are final) will apply.

Q: I saw a charge I don’t recognise on my bill – what should I do?

A: Contact us and your bank immediately. If the charge appears to be from Creator Studio and you did not authorise it, it might be fraud or someone using your payment method without permission. We take fraud seriously. We will investigate and, if it truly wasn’t an authorised purchase by you, we’ll work to refund the charge or direct you to the proper resolution (for instance, through our payment provider). Ensure you keep your account secure and do not share your login or payment details to prevent unauthorised use.

Q: Does this refund policy apply to all users worldwide?

A: Yes, our general policy (that sales are final) applies to all users regardless of location. However, we of course abide by any specific laws in your country that override this policy. The baseline rule is that purchases are non-refundable, with adjustments as needed to remain lawful in different jurisdictions. If your local laws guarantee you a refund in certain situations, those will be respected. We have written this policy with a global audience in mind, referencing Australian law as our home jurisdiction and acknowledging others (such as EU consumer directives on digital content).

By making a purchase on Creator Studio, you confirm that you understand and agree to this Refund Policy. If you have any questions or concerns about refunds or any other issue, please contact our support team before making a purchase. We are here to help and want you to have a positive experience, even within the necessary constraints of our refund policy.