Creator Studio – The Creator Alliance Pty Ltd
Suite 302, 13/15 Wentworth Ave, Sydney NSW 2000
Email: admin@creatoralliancegroup.com

Introduction

Creator Studio is committed to protecting your personal information. As an Australian-based platform serving a global audience, we adhere to the requirements of the Australian Privacy Principles (APPs), the European Union General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) . Accordingly, you have important legal rights regarding your personal data. These rights include:

Your Privacy Rights

• Right of Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your personal data and details about how it is used, subject to any applicable legal limitations .

• Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to have it corrected or updated. We will promptly correct any inaccuracies that you bring to our attention .

• Right to Erasure (Deletion): You have the right to request erasure of your personal data from our systems. For instance, if the data is no longer necessary for its original purpose or if you withdraw consent, we will delete the information unless retention is required by law . This “right to be forgotten” means we will remove your information from our active databases upon your valid request.

• Right to Restrict Processing: You have the right to restrict the processing of your personal data in certain circumstances. This allows you to request that we pause active processing of your information (while still retaining it) in situations such as when you contest the data’s accuracy or have objected to processing and are awaiting resolution . While processing is restricted, we will continue to securely store your data but will not use or disclose it until the restriction is lifted.

• Right to Object: You have the right to object to our processing of your personal data on certain grounds. For example, you may object at any time to the use of your data for direct marketing, and we will cease using it for that purpose. In other cases (such as processing based on our legitimate interests), we will comply with your objection unless we have compelling legal grounds that override your rights and interests .

• Right to Data Portability: You have the right to data portability. This means you can request that we provide the personal data you have given us in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that we transmit this data directly to another service at your direction .

• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. For example, you may opt out of marketing emails or other optional data uses that you previously agreed to. Withdrawing your consent will not retroactively affect the lawfulness of any processing already undertaken, but we will stop any further processing of your data for the purpose you originally consented to .

• Right to Lodge a Complaint: You have the right to lodge a complaint if you believe your privacy rights have been violated or if we have not complied with applicable data protection laws. You may contact us (including our Data Protection Officer, if applicable) to raise your concerns, and we will investigate and attempt to resolve the issue promptly. You also have the right to contact the relevant data protection regulator or supervisory authority: for instance, the Office of the Australian Information Commissioner (OAIC) in Australia, your national Data Protection Authority in the EU, or the California Privacy Protection Agency in the United States . We will cooperate with regulators and will not retaliate against you for exercising your rights.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your data protection rights. In other words, using any of these rights will not result in any adverse treatment or reduction in the quality of service you receive .

• Right to Opt Out of Sale/Sharing of Personal Information: If you are a California resident, you have the right to direct us not to sell or share your personal information. (Note: At this time, Creator Studio does not sell personal data to third parties, nor do we share it for monetary or other valuable consideration .) If this policy changes in the future, we will implement a clear “Do Not Sell or Share My Personal Information” mechanism and will honor all opt-out requests.

• Use of Authorised Agents: You may appoint an authorised agent to submit requests on your behalf, as permitted by law. For example, California residents can designate an authorised agent to exercise rights under the CCPA. We will require the agent to provide proof of your authorization and may also ask you to directly verify your identity or confirm that you gave the agent permission to make the request .

• Additional Rights: We acknowledge that you may have additional privacy rights under certain laws. For example, under EU law you have the right not to be subject to a decision based solely on automated processing that significantly affects you, and we confirm that Creator Studio does not engage in such automated decision-making . Likewise, if other applicable laws grant you rights beyond those listed above (such as the right to know what categories of personal data we collect about you, or the right to limit the use of your sensitive personal information), we will respect and comply with those provisions as well.

Exercising Your Rights

You can exercise any of your rights at any time by contacting us through the designated channels (for example, via our contact email or through in-app privacy request forms). For security reasons, we will verify your identity before fulfilling your request, and if you use an authorised agent, we will require proof of their authority and may verify your permission directly . We aim to respond to your request within the timeframe required by law – generally within one month under GDPR, or within any specific period mandated by other applicable regulations . If we are unable to comply with a particular request, either due to legal obligations or an inability to verify your identity (or your agent’s identity or authority), we will inform you of the reason. We do not charge a fee for processing your request in most cases. If your request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or refuse to act, as permitted by law. Rest assured, we are committed to helping you exercise your rights and giving you control over your personal data in compliance with the APPs, GDPR, and CCPA .